Frequently Asked Questions
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how does the trial work?
It's simple! We send you a shirt to try - you just pay $5. Your Trial lasts 14 days from the day of checkout.
We will send you up to three emails to remind you to provide us feedback about whether you would like to continue with Stork or not.
If you like your first undershirt and would like to continue with Stork we'll send you your first full pack of undershirts. If not, then we'll discontinue the subscription (though, we're pretty confident you'll love the shirts).
Unfortunately, we do not offer the Trial to customers outside of the United States. We also do not offer the Trial to current Stork members, or folks who have ordered from Stork before.
i ordered a trial shirt, but i want to try a different size before i fully subscribe. what do i do?
Send us an email at hello@joinstork.com and we can send you another trial shirt for an additional $5. We'll make sure to get you what you need!
Can you please explain the recurring Stork Membership?
When you sign up for the recurring Stork Membership, you will receive semi-annual (every 6 month) shipments with the number of shirts that we recommend based on how often you wear undershirts.
You will be billed for every pack of undershirts that you receive right before they ship, though we also provide the option to be billed annually (you save $10 per year). Shipping is always free for members, so you'll save on every shipment.
What is your pricing model?
Undershirts are always $9 and under for members with free shipping. Pricing for non-members is $10 per shirt + $5 for shipping (US). See below for international shipping costs.
What shipping methods do you offer?
We ship out of our warehouse partner in Brooklyn, who ships through multiple carriers. Don't worry, we always choose the quickest route to get you your shirts ASAP.
What email address should I contact for a general inquiry?
For any general questions, comments, or concerns please email hello@joinstork.com.
Do you ship internationally?
We ship to the contiguous US for free, and to Alaska (+$5), Hawaii (+$5), and Canada (+$5) for members. If you place a subscription order and are not from the US or Canada, we'll contact you to discuss additional shipping cost. Most countries we have to charge an extra $20. We cannot however process returns from international orders.
Shipping is not a profit center for us, we promise, we're just covering our own costs!
What is your return policy?
We’re confident that you’ll love our undershirts; however, if you are not completely satisfied with your purchase, please email us at hello@joinstork.com within 30 days of purchase to start the return process, and we will refund you the full amount minus a $5 re-stocking fee.
Unfortunately, we do not accept returns on the free trial shirt, and we cannot accept returns outside of 30 days after your order.
Please email hello@joinstork.com to begin the return process.
Do the shirts shrink?
Our shirts are 100% cotton - so yes, like any cotton garment they shrink in the washer/dryer. For best results, wash your shirt on a delicate cycle using cold water.
how much does shipping cost?
Shipping is free throughout the contiguous US, and we charge $5 extra to ship to Alaska, Hawaii and Canada.
WHAT IS YOUR Exchange POLICY?
If you need to exchange your shirts for a different size, let us know! Please email hello@joinstork.com to begin the exchange process.
How do you handle shipping for recurring orders - Do you ship every day of the month?
We ship member orders on the 7th day of each month, and will send a reminder (more of a suggestion) on the first of the month that you're due for new shirts.
Do I need to create an account to make an order?
Yes, but the checkout process automatically creates an account for you.
how do i change or cancel my subscription?
If you want to change your subscription in any way please email hello@joinstork.com, and we can help you out.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover through Stripe, our payment processor.
How can do i change my payment information for my membership?
To change your payment information please go to our plan management sign in linked here and follow the instructions.
As a member, Will I be contacted to remind me that my shirts are coming?
Yes. We will send an email at the beginning of the month that you are due to receive shirts.
When will I receive my shirts?
Most orders ship the next business day, and are shipped via USPS. Typical shipping time is 4-6 business days.
Can I create a custom pack?
Unfortunately, we cannot accommodate custom requests at the moment, but we do sell hybrid packs (Crews & Vs) which have half Crews and half Vs. In order to streamline our operations we cannot mix colors in the subscription, only when you buy single shirts.
Are you ever going to have more colors or other products?
We are happy to offer white and gray undershirts in both Classic Crew and Modern V. Tune in for updates or ask us at hello@joinstork.com!
What's Moonclerk?
MoonClerk is our third-party subscription payment processor that you will enter as you check out. When you subscribe to Stork you will fill out your payment information via MoonClerk. MoonClerk is fully secure, and is simply the way we are able to process payments for your recurring undershirt subscription.